Trading Support Service

We provide relevant support and detailed account information at every stage for all our clients.

Our Trading Support Service underlines our commitment to helping you trade successfully.

Everything you need to know

As part of your trading experience with City Index we'll give you detailed information about every aspect of our service.

WELCOME PACK


We help you start trading quickly and confidently. We will:

  • Post you a welcome letter
  • Call you to help set up your account
  • Email you educational resources
  • Learn to trade
    Advantage Web with mobile

    PLATFORM WALKTHROUGHS


    An account specialist will introduce our award-winning platforms. We will:

  • Call you to walk you through the platforms
  • Email you key account information
  • Introduce our powerful trading tools and features
  • ONGOING SUPPORT


    We may call or email you with information that will impact your account, such as:

  • Market events affecting your margin or positions
  • Platforms, products, pricing and services changes
  • Regulatory or statutory changes
  • Daily video
    trading tools calendar

    MARKET INTELLIGENCE


    We support your trading decisions with ongoing expert analysis. We will:

  • Send you monthly market analysis emails
  • Email you trading ideas and trends
  • Ready to trade?
    Open a live account in minutes

    Demo Trading Support Service

    We also provide support and information to help you get the most out of your demo account.

    DEMO ACCOUNT SUPPORT


    As part of our demo trading support service, we will:

  • Call you to walk through our platforms
  • Email you key account information
  • Email you when your account is nearing expiry
  • Provide guidance on switching to a live account
  • advantage beta risk