The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it. The way in which information about you is held and used is also described in section D of our General Terms.
How we obtain and store your information
We obtain your information through applications, emails, letters, telephone calls and conversations when registering for our services and during the course of our client relationship. In accordance with UK data protection legislation we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
How we check your identity
To comply with money laundering regulations we need to confirm the name and address of our customers. We may ask you to provide physical forms of identity verification when you open your account. Alternatively, we may use a credit reference agency to verify your identity. Our search is not seen or used by lenders to assess your ability to obtain credit.
Using your personal information
The personal information we hold may be used for establishing and managing your account, reviewing your ongoing needs, enhancing customer service and products and providing ongoing information or opportunities that we believe may be relevant to you. As a result, we may send you marketing material from time to time by email, telephone, SMS or other electronic messaging services. If you do not wish to receive this information, please contact us by emailing our customer service team at email@example.com.
Depending on the product or service concerned and particular restrictions on sensitive information, personal information may be disclosed to:
- Other companies within GAIN Capital who provide financial and other services;
- Service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, research or other services;
- Introducing brokers with whom we have a mutual relationship (any of whom may be within or outside the European Economic Area) and who have introduced you to us;
- Courts, tribunals and regulatory authorities as agreed or authorised by law
- Credit providers, credit reporting or reference agencies; and
- Anyone authorised by an individual, as specified by that individual or the contract
Generally, we require that organisations outside GAIN Capital who handle or obtain personal information as service providers acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the Data Protection Principles and this policy.
You should only give us personal information about someone else (such as a joint applicant) with their permission. Where information is provided by you about someone else, or someone discloses information about you, it may be added to any personal information that is already held by us and it will be used in the ways described in this privacy notice. Sometimes, when you open a joint account or product, this may mean that your personal data will be shared with the other applicant. For example, transactions made by you will be seen by your joint account holder and vice versa.
When we may share your information
We, and our associated companies, may disclose your personal information to successors in title to our business and suppliers we engage to process data on our behalf. However, we do not sell, rent or exchange your personal information with any third party for commercial reasons beyond the essential requirement for debit or credit card validation when depositing or withdrawing funds, credit agencies and fraud prevention agencies.
Using your information to help prevent terrorism and crime
Where we are required by law, your personal information may also be disclosed to an applicable governmental, regulatory or enforcement authority. These authorities may then use your personal information to investigate and act on any breach of law or regulatory rules in accordance with their procedures.
Using companies to process your information outside the EEA
All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for your personal information. In order to process debit or credit card transactions, the bank or card processing agency may require you to verify your personal details for authorisation outside the EEA (European Economic Area). If these are based outside the EEA, your personal information may not be protected to standards similar to those in the UK.
Training of staff
We provide regular training to our staff on their privacy obligations. We regard data protection breaches very seriously and will enforce appropriate action whether the breach is deliberate or through negligence.
Recording telephone calls
We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.
Obtaining a copy of your information
Under the Data Protection Act you have the right at any time to request a copy of the personal data that we hold on you. The Act allows us to charge a fee of £10 for this service. We will respond within 40 days of receipt of your written request and the applicable fee. In order to maintain the accuracy of our database, you can update your personal details by contacting the Client Management Team.
Speak to our friendly customer support team