Important Information

Your cancellation rights

There is no minimum duration for this agreement. Should you decide to cancel your account with City Index, you can do so by writing to us at Park House, 16 Finsbury Circus, London, EC2M 7EB. If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Policies.

Complaints

We aim to provide a high standard of service to all our clients on every occasion.

However, If you wish to raise a complaint about any aspect of our service, you can contact our Client Management Team on 0845 355 0801, support@cityindex.co.uk or send a copy of your complaint to:

Client Management Team
City Index
Park House
16 Finsbury Circus
London
EC2M 7EB

Complaints Procedure

We are committed to providing a high standard of service to our customers.

If you have a complaint against City Index Singapore, we request that you contact our Client Management Team or Compliance Manager in the first instance of your complaint in writing, with all relevant details. We will thereafter investigate your complaint promptly and fully.

Client Management:
Telephone: +65 6826 9988 (International)
Email: enquiries@cityindexasia.com

Address:
GAIN Capital Singapore Pte Ltd
6 Battery Road
#20-01
Singapore 049909

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Financial Industry Disputes Resolution Centre Ltd (“FIDReC”), which provides an independent disputes resolution scheme.

To file your complaint with FIDReC, you should send the necessary documents and information to: 36 Robinson Road, #15-01, City House, Singapore 068877. Alternatively, you may email to info@fidrec.com.sg, fax to 6327 8488 or call 6327 8878. Further information about FIDReC can be obtained from its website at http://www.fidrec.com.sg

Compensation arrangements

As an FCA regulated firm, we participate in the Financial Services Compensation Scheme (“the Scheme”). If you are an eligible claimant under the Scheme you may be entitled to compensation from it if we cannot meet our obligations. From 1 January 2010, for most kinds of investments, you would receive 100% of the first £50,000.
Further information about the Scheme can be obtained from Financial Services Compensation Scheme, 7th Floor, PS BOX 300, Mitcheldean, GL17 1DY or at www.fscs.org.uk.

The contract and law applicable to it

The contract and all future correspondence will be in English. Without agreement to the contrary, English Law will apply.

Tax laws and betting duty

We will pay the betting duty in respect of your spread bets. Legislation and tax laws change. You take the risk that your bets may be or become subject to tax (other than betting duty) e.g. because of your personal circumstances, for example if you bet by way of a business. We do not represent or warrant that no tax or stamp duty (other than betting duty) will be payable. You will be responsible for all taxes and stamp duty (other than betting duty) in respect of your bets and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.

Charges

For spread betting, commission and charges are built into the spread (except for daily funded trades where financing is charged daily, please refer to the Market Information Sheets for full details).

CFD trading is exempt from UK stamp duty. Legislation and tax laws change. You will be responsible for all taxes and stamp duty in respect of your trades and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.

Pillar 3 Disclosures

Pillar 3 Disclosures are required by the European Union’s Capital Requirements Directive and the Financial Conduct Authority in the UK. The disclosures provide market participants key information on the firm’s capital, risk assessment and controls.

Please note that City Index is the trading name for Gain Capital UK Ltd. This Pillar 3 document has been prepared under the registered company name.

Please see Gain Capital UK Ltd. Financial Statements for further details and country-by-country reporting.

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