Your cancellation rights
There is no minimum duration for this agreement. Should you decide to cancel your account with City Index, you can do so by writing to us at Park House, 16 Finsbury Circus, London, EC2M 7EB. If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Policies.
Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to our Compliance Manager.
Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to the Financial Ombudsman Service (FOS), Exchange Tower, London, E14 9SR.
Copies of our complaints handling procedure are available on request.
As an FCA regulated firm, we participate in the Financial Services Compensation Scheme (“the Scheme”). If you are an eligible claimant under the Scheme you may be entitled to compensation from it if we cannot meet our obligations. From 1 January 2010, for most kinds of investments, you would receive 100% of the first £50,000. Further information about the Scheme can be obtained from Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.
The contract and law applicable to it
The contract and all future correspondence will be in English. Without agreement to the contrary, English Law will apply.
Tax laws and betting duty
We will pay the betting duty in respect of your spread bets. Legislation and tax laws change. You take the risk that your bets may be or become subject to tax (other than betting duty) e.g. because of your personal circumstances, for example if you bet by way of a business. We do not represent or warrant that no tax or stamp duty (other than betting duty) will be payable. You will be responsible for all taxes and stamp duty (other than betting duty) in respect of your bets and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.
For spread betting, commission and charges are built into the spread (except for daily funded trades where financing is charged daily, please refer to the Market Information Sheets for full details).
CFD trading is exempt from UK stamp duty. Legislation and tax laws change. You will be responsible for all taxes and stamp duty in respect of your trades and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.
Pillar 3 Disclosures
Pillar 3 Disclosures are required by the European Union’s Capital Requirements Directive and the Financial Conduct Authority in the UK. The disclosures provide market participants key information on the firm’s capital, risk assessment and controls.
Please note that City Index is the trading name for Gain Capital UK Ltd. This Pillar 3 document has been prepared under the registered company name.
Please see Gain Capital UK Ltd. Financial Statements for further details and country-by-country reporting.
Speak to our friendly customer support team