Service updates

Please refer to this page for all platform and service updates from City Index.

City Index Service Updates

Updated on: 20th May 2020

Short-Selling Ban lifted on French, Spanish, Italian & Belgian Equities

As of 18th May, the short-selling ban imposed by the exchanges on all French, Spanish, Italian and Belgian Equities has been lifted. Normal trading conditions apply. See Market Information Sheets on our platform for the latest trading information.


Updated on: 20th May 2020

Spring Bank Holiday Market Hours

Please note that a number of markets will be closed or operate under reduced opening hours on Monday 25th May. A full list of affected markets can be found here.

Updated on: 8th May 2020

Turkish lira (TRY) margin change

Due to ongoing market volatility and the current impact on Turkish lira, we are increasing margin for TRY crosses to minimum 10% effective from Monday, 11 May, 10pm BST. Pricing and overnight financing charges on TRY markets may increase during times of high volatility. If you are holding a position in these markets please ensure your account is adequately funded to maintain these positions.


Updated on: 30th April 2020

France 40

Our France40 market will be closed on 1st May due to the French Labour Day holiday.

Updated on: 29th April 2020

Changes to our Oil markets

Due to the recent unprecedented volatility in oil, we are making some changes to our US Crude Oil and UK Crude Oil markets with immediate effect.

These include:

  • Changes affecting oil trades
  • Changes to the way we price our spot oil contracts

Read the following important information


Market Volatility

Due to recent high volatility, there is a heightened risk of gapping at market open. Ensure your account is adequately funded to maintain your open positions.
Additionally, during this time some markets may become either ‘limit down’ or ‘limit up’, restricting your ability to trade them. For further information on the impacts of this see below. 

Limit down

A limit down price is the maximum sell-off permitted in a market on a single day of trading. Once this level has been reached, trading on the market may then be restricted to prevent significant volatility and potential panic selling. A limit down price is typically determined as a percentage decline in a given market, rather than a nominal decline in price.

A limit down period is imposed by an exchange (such as the NYSE) and not by brokers. It usually lasts 15 minutes but may be extended depending on the percentage decline before market open. Limit down does not impact FX trading. 

Please note that a limit down only restricts selling on the affected market(s).

Limit Up

A limit up price is reached when a market reaches the maximum bought level permitted in a single day of trading. Once this level has been reached, trading on the market may then be restricted to prevent significant volatility and further buying. A limit up price is typically determined as a percentage increase in a given market, rather than a nominal increase in price.

A limit up period is imposed by an exchange (such as the NYSE) and not by brokers. It usually lasts 15 minutes but may be extended depending on the percentage increase before market open. Limit up does not impact FX trading.


Margins and spreads

In response to the high volatility, please note that spreads and margin levels may be reviewed and adjusted. Check the Market Information Sheets on our platform for the latest information.


Inactivity Fees

Our Pricing and Fees policy mentions that a small inactivity fee may be charged to clients who hold a balance in an account that has not had any activity for 36+ months (retail clients) or 12+ months (professional clients).

We can inform you that we will not be deducting any inactivity fees during the month of March 2020.