If you have forgotten your password, you can use our simple form to reset your password. If you wish to change your password, you can do so via the Account tab on the Trading Platform.
If you have entered your password incorrectly five times, your account may be blocked. Please email our Client Management Team and we will reset your password for you.
If you have not used your account for 12 months, it will be deactivated. Click here for instructions for reactivation.
If you wish to update your email address, you can do so via the Account tab on the Trading Platform. You can update your address and/or telephone numbers by contacting our Client Management Team.
If you need to update your bank details then please email us a copy of your bank statement. This needs to show your name, address and account details and should be no more than three months old. It must also show a transaction with us that you have made on your credit/debit card.
If you have changed your name, please email us the deed poll certificate. Again, this documentation should be sent to Client Management.
You need to inform the Client Management Team via email. You will need to answer two security questions in order for us to confirm your identity, and then we'll be able to close your account.
Yes, we will send you contract notes each time a trade takes place on your account, and statements will be sent to you monthly. These will be sent out by email.
You can view previous statements via the Account tab on the Trading Platform, where there is an option to ‘View Statements.’ You can also export your account history to an Excel spreadsheet by clicking on ‘Account History’ and selecting your chosen ‘to’ and ‘from’ dates and then clicking on the Excel sign at the bottom of the screen.
Yes you can, you will need to contact the Client Management Team to make the request, and provide us with your Compliance Officer’s contact details. We will require:
No. However, clients are able to download their account history for a chosen timeframe (see Question 6).
Yes they can. Please contact us with the nominated person's name, date of birth and address. Our New Accounts team will then send the relevant paperwork for both parties to sign. Once approved, the nominee will be able to give dealing instructions only; they will not be able to do anything relating to the management of funds.