Logging in and account management

  1. How do I login?
  2. I am unable to log in to my account.
  3. I have forgotten my username/password, what should I do?
  4. How do I reactivate my account?
  5. How do I update my personal details?
  6. How do I view statements (including the annual statement)
  7. Will I receive contract notes and statements for my account?
  8. I’ve opted in to receive my Contract Notes and Statements by email, why am I not receiving them?
  9. Can I send copies of my contract notes to my Compliance Officer?
  10. Do you send out tax statements for CFDs?
  11. Can I nominate someone else to trade on my account?
  12. How do I close my account?

1. How do I login?

When you opened your account, you will have chosen a password and been given a username. We will have sent both of these details to you in separate emails.

Use these details to login to our desktop, trading apps or advanced trading platforms. One set of login details will give you access to all the platforms your account supports.

To login on desktop, click here. To log in on our mobile apps, simply open the application and enter your details when prompted.

To log in to My Account, your account management portal, click here.

2. I am unable to log in to my account.

If you have entered your password incorrectly five times, your account may be blocked. Please contact our Client Management Team and we will reactivate your account.

If you have not used your account for 12 months, it will be deactivated. Click here for reactivation instructions.

3. I have forgotten my username/password, what should I do?

If you have forgotten your password, you can use our simple form to reset your password. If you wish to change your password, you can do so from within the trading platform, by clicking the ‘My Account’ tab in the top right hand corner. 

4. How do I reactivate my account?

If you have not used your account for 36 months (retail clients) or 12 months (professional clients) it will be deemed inactive. To reactivate your account you simply need to complete our short online Account Reactivation Form to ensure we have your latest contact details and can reassess your trading experience.

After you submit the short form, a member of our Account Management team will be in touch to let you know if we need anything further from you or to let you know when your account has been reopened.

If you have any questions or need to discuss any aspect of your account, please call us on:

Local: 0845 355 0801
International: +44 203 194 1801

5. How do I update my personal details?

If you wish to update your email address, you can do this from within the trading platform by clicking on the My Account tab in the top right hand corner. To request a name or address change, please contact our Client Management Team who will be happy to help.

6. How do I view statements (including the annual statement)

To view your statements (including the annual statement), please refer to the below instructions based on the platform you are using:

Web Trader:
  • Click the ‘My Account’ tab
  • On the left-hand menu, click ‘Statements and contracts’
  • Select the relevant month and click ‘search’
  • Download your statement

For the annual statement:
  • Click the ‘My Account’ tab
  • On the left-hand menu, click ‘Statements and contracts’
  • Select December and click ‘search’
  • Download the ‘annual’ statement with date 31/12 

iPhone app:
  • Click ‘More’ at the bottom right hand corner of the screen
  • Click ‘View Statements’ underneath the ‘MY TRADING HISTORY’ heading
  • Select ‘Statement’ under the ‘View’ heading
  • Add the date range you are looking for in the ‘From’ and ‘To’ fields
  • In the grey box at the bottom of the screen, select the statement you would like to view

For the annual statement:
  • Click ‘More’ at the bottom right hand corner of the screen
  • Click ‘View Statements’ underneath the ‘MY TRADING HISTORY’ heading
  • Select ‘Statement’ under the ‘View’ heading
  • In the ‘From’ field, change the date to 31 December 
  • In the grey box at the bottom of the screen, select the first statement dated 31/12

Android app:
  • Click the menu icon at top left-hand side of screen
  • Click ‘View Statements’ underneath the ‘MY TRADING HISTORY’ heading
  • Select ‘Statement’ under the ‘View’ heading
  • Add the date range you are looking for in the ‘From’ and ‘To’ fields
  • In the grey box at the bottom of the screen, select the statement you would like to view

For the annual statement:
  • Click the menu icon at top left-hand side of screen
  • Click ‘View Statements’ underneath the ‘MY TRADING HISTORY’ heading
  • Select ‘Statement’ under the ‘View’ heading
  • In the ‘From’ field, change the date to 31 December 
  • In the grey box at the bottom of the screen select the first statement dated 31/12

Advantage Web
  • Click on the account icon on the top right
  • Click ‘statements’
  • Select ‘Statement’ checkbox
  • Select the date range you’d like to view
  • Click ‘Search’
  • Click ‘View PDF Document’ on the statement you’d like to view

For the annual statement:
  • Click on the account icon on the top right
  • Click ‘statements’
  • Select ‘Statement’ checkbox
  • Change the from date to 31 December 
  • Click ‘Search’
  • Click ‘View PDF Document’ on the first statement dated 31/12

Advantage Trader Pro
  • Click ‘Reports’ from the menu
  • Click ‘Customer Statements’
  • Select the ‘Statement’ checkbox
  • Select the date range you’d like to view
  • Click ‘Search’
  • Click ‘View PDF document’ on the statement you’d like to view

For the annual statement:
  • Click ‘Reports’ from the menu
  • Click ‘Customer Statements’
  • Select the ‘Statement’ checkbox
  • Change the from date to 31 December 
  • Click ‘Search’
  • Click ‘View PDF document’ on the first statement dated 31/12

7. Will I receive contract notes and statements for my account?

Yes, we will send you contract notes each time a trade takes place on your account, and statements will be sent monthly by default. If you wish to change the frequency of your statements, please contact our Client Management Team.

8. I’ve opted in to receive my Contract Notes and Statements by email, why am I not receiving them?

If you’re not receiving your Contract Notes and Statements by email, please log in to My Account and make sure your email address is correct and up to date. Please also note that your Contract Notes and Statements are available to view in the trading platform within the My Account section.

9. Can I send copies of my contract notes to my Compliance Officer?

Yes you can, you will need to contact the Client Management Team to make the request, and provide us with your Compliance Officer's contact details. We will require:

  • Employer's name
  • Contact name
  • Compliance Department email address

10. Do you send out tax statements for CFDs?

No. However, clients are able to download their account history for a chosen timeframe (see question 6).

11. Can I nominate someone else to trade on my account?

Yes - please contact us with the nominated person's name, date of birth and address. Our New Accounts team will then contact you with further information.

12. How do I close my account?

You need to inform our Client Management Team via email. You will need to answer two security questions in order for us to confirm your identity, and then we'll be able to close your account.

Can't find what you're looking for?
Speak to our friendly customer support team