FAQs

• 1. What has changed regarding my account?
• 2. Will I need a separate username and password to access my accounts?
• 3. Will my existing account settings be available on my Primary account?
• 4. Will there be anything missing from my Primary account?
• 5. How do I access my Secondary account on Advantage Web?
• 6. How do I access my Secondary account on Advantage Trader Pro?
• 7. How do I access my Secondary account on Advantage Mobile apps (iOS and Android)?
• 8. Which account should I use from now on?
• 9. Will my Secondary account be closed after a certain amount of time?
• 10. I am using Web Trader. Can I switch accounts from within this platform?

Q1) What has changed regarding my account?

If you didn’t have any open positions at 10pm BST on 27th July your account was updated to implement the new ESMA regulations, including new adjusted margin levels and negative balance protection. Your balance, trading history and other account settings were not affected. A secondary account was not created for you.

If you did have open positions at 10pm BST on 27th July we have created a 'Primary' and a 'Secondary' account for you in order for us to enable new positions to be opened on separate margin settings (as dictated by ESMA) whilst maintaining any existing positions on previous margin settings. These accounts will co-exist and you can switch between accounts at any stage whilst in the platform.

Your Primary account will be used for placing any new trades in the future. Your primary account will contain your trading history, your saved watchlists, your funding history and any platform settings you may have saved.

Your Secondary account will have any existing positions you held (opened prior to 29th July) within it. It will also contain any funds held up to the 29th July, in order to fulfill margin requirements. The account has been set to 'close only', meaning you can only close any open positions you hold and not open any new ones using this account.

Q2) Will I need a separate username and password to access my accounts?

No - your Primary and Secondary accounts coexist, meaning they are both accessible using your current log in credentials (username and password). You can switch between accounts from within the trading platform.

Q3) Will my existing account settings be available on my Primary account?

Yes - all your account settings remain the same, including any previous watchlists you had set up. You will also have your full trading history available in this account.

Q4) Will there be anything missing from my Primary account?

Your Primary account will not have any positions under it, until you open a new position. This is because any existing open positions are now under your Secondary account. Your Primary account will also have a zero cash balance, as any funds you had previously are on your Secondary account. You can transfer funds to your Primary account from your Secondary account - full details regarding funding and transfers can be found here.

Q5) How do I access my Secondary account on Advantage Web, and switch between accounts?

1. Click on the “Account Management” button on the top right of the platform, and click "Select account" in the drop down menu.
   
   
   
2. You will be presented with a list of  available accounts. Select the account you wish to switch to and click ‘OK. Follow the same process to switch back to your Primary account.
   

Q6) How do I access my Secondary account on Advantage Trader Pro?

1. Click on the Account drop down menu located at the top left of the platform
   


2. You will be presented with a list of available accounts. Click the account you want to switch to, and you will be automatically switched to your chosen account. Follow the same process to switch back to your Primary account.
   
   



Q7) How do I access my Secondary account/switch accounts on Advantage Mobile apps (iOS and Android)?

To switch accounts on Android:

1. Tap the menu button in the top left of the app.
2. Tap the “Account” drop down button at the top of the menu to expand the section.
3. Tap your account number.
   
   
4. A menu with your available accounts will be displayed. Choose the account you wish to switch to by tapping it.
   
   


5. You will be switched to the account you've selected. To switch back, repeat the process and choose your desired account.

To switch accounts on iOS:

1. Select ‘More’ from the navigation bar and tap the account number shown under ‘Account’ to open your list of available accounts.
   
   


2. Choose the account you wish to switch to from the menu. Once selected, you’ll be switched to that account.
   
   




Q8) Which account should I use from now on?

You'll need to use your Primary account to open any new positions from 29th July onwards. To manage existing positions, you will need to use your Secondary account.




Q9) Will my Secondary account be closed after a certain amount of time?

Your Secondary account will remain open until you instruct us to close it. If you wish to close your Secondary account, please contact us.




Q10) I am using Web Trader. Can I switch accounts from within this platform?

Yes.