You can submit a request to change your registered bank details by contacting our Client Management Team.
Sorry, we are unable to accept a payment from any third party.
If you'd like to approve an alternative card for accepting withdrawals from your City Index FX account, you need to send us the following documents:
A copy of your card statement showing funds being transferred to City Index.
A bank statement confirming your name - it must match the name on the City Index FX account and bank account number.
Note: Please ensure that all documents are less than 3 months old.
If you don't have any documents confirming your previous card information, we will require a letter from your card issuer to advise us about this change of details. Please get in touch using one of the options on the Contact Us page.