Account Information

  • Q1) How do I update my account details?

    It is very important that we have the correct account details for you, ff you wish to update your email address, please Contact Us. If you are a new customer and need to update your banking details for the first time, please email us a copy of your bank statement. 

    This must show your name, address and account details and should be no more than six months old. It is important that it also shows a transaction with us that you have made on your debit card. If you have questions regarding you account details, please Contact Us.

    Q2) I am unable to log in to my City Index FX account. What should I do?

    Please check that you are using the right login details. If this still doesn't work, please contact us.

    Q3) Why is my account blocked?

    If you have entered your password incorrectly five times, your account will be blocked for security reasons. Please contact us via chat, which is located on our Contact Us page. Alternatively, get in touch with our Client Management Team on 0845 355 0801 and we will reset your password for you. If you have not used your account for 3 months, it will be deactivated. Please Contact Us to reactivate your account.

    Q4) What happens if I forget my password?

    If you have forgotten your password, please contact us via our Contact Us page. The City Index Support Team will reset the password for you and notify you of your new password via email or chat. You will need to change your password once you receive the new one from us. You can update your password via the Account tab on the Advantage Web Platform.

    Q5) How do I view my statements?

    A complete account history is available to City Index account holders through the Advantage trading platform. To generate your Individual Customer Statement, first log into the trading platform, then select "Individual Customer Statement" from the reports list.

    Q6) How do I re-activate my account?

    If you haven’t traded with us for over 12 months your account will go into a dormant status preventing you from being able to login (for security purposes).

    How can I reactivate my account?

    To reactivate your account you simply need to complete our short online Account Reactivation Form to ensure we have your latest contact details and can reassess your trading experience.

    After you submit the short form, a member of our friendly Account Management team will be in touch to let you know if we need anything further from you or when your account has been reactivated.

    If you have any questions or need to discuss any aspect of your account, please simply contact us via the contact details at the bottom of this page.

    Q7) What are the requirements for setting up a new password for my City Index trading account?

    If you change your password on the trading platform, it will need to be between 6 and 20 characters long. Passwords are not case sensitive. If you have been locked out of your account or have forgotten your password, contact us and we will reset your password for you.