Q1) How can I re-activate my account?
If you haven’t traded with us for over 12 months your account will no longer be active. Before we can re-activate your account, we’ll need to ensure that we have your up-to-date contact details. We will also need to re-assess your trading experience.
To proceed, you will need to complete our Account Reactivation Form and then send it to New Accounts as an attachment. A member of our Account Management Team will be in touch to let you know if we need anything further from you or to let you know that your account has been reactivated.
If you have any questions or need to discuss any aspect of your account, please call us on 0207 107 7371.
