City Index Limited, (“we”, “us”, “our”) is subject to data protection
legislation in the UK. We are therefore committed to protecting your privacy
and maintaining the security of any personal information that we receive from
The purpose of this policy is to explain to you what personal
information we collect and how we and our associated companies may use it. The way in which information about you is held and used
is also described in section D of our General Terms.
obtain and store your information We obtain
your information through applications, emails, letters, telephone calls and
conversations when registering for our services and during the course of our
client relationship. In accordance with UK
data protection legislation we follow strict security procedures in the storage
and disclosure of information that you have given us, to prevent unauthorised
How we check
your identity To comply with money laundering regulations
we need to confirm the name and address of our customers. We may ask you to
provide physical forms of identity verification when you open your
account. Alternatively, we may use a credit reference agency to verify your
identity. Our search is not seen or used by lenders to assess your ability to
Using your personal
information The personal information we hold is only
used for establishing and managing your account, to help us identify you when
you contact us and supplying you with information regarding opportunities that
we believe may be of interest to you. As a result we may send you marketing
material from time to time by email, telephone, fax or other electronic
messaging service unless you indicate to us that you would prefer not to
receive it. If you do not wish to receive this information, please contact us.
Joint Applicants You should only give us
personal information about someone else (such as a joint applicant) with their
permission. Where information is provided by you about someone else, or someone
discloses information about you, it may be added to any personal information
that is already held by us and it will be used in the ways described in this
privacy notice. Sometimes, when you open a joint account or
product, this may mean that your personal data will be shared with the other
applicant. For example, transactions made by you will be seen by your
joint account holder and vice versa.
When we may share
your information We, and our
associated companies, may disclose your personal information to successors in
title to our business and suppliers we engage to process data on our behalf.
However, we do not sell, rent or exchange your personal information with any
third party for commercial reasons beyond the essential requirement for debit
or credit card validation when depositing or withdrawing funds, credit agencies
and fraud prevention agencies.
Using your information
to help prevent terrorism and crime Where we are required by
law, your personal information may also be disclosed to an applicable
governmental, regulatory or enforcement authority. These authorities may then
use your personal information to investigate and act on any breach of law or
regulatory rules in accordance with their procedures.
companies to process your information outside the EEA All countries in the European Economic Area (EEA), which includes the
UK, have similar standards of legal protection for your personal information. In order to process
debit or credit card transactions, the bank or card processing agency may
require you to verify your personal details for authorisation outside the EEA
(European Economic Area). If these are based outside the EEA, your
personal information may not be protected to standards similar to those in the
that we collect from you may be transferred to, and stored at, a destination
outside the European Economic Area ("EEA"). It may also be processed
by staff operating outside the EEA who work for us. Such staff maybe engaged
in, among other things, the fulfilment of your order, the processing of your
payment details and the provision of support services. By submitting your
personal data, you agree to this transfer, storing or processing. We will take
all steps reasonably necessary to ensure that your data is treated securely and
staff We provide regular training to our staff on their
privacy obligations. We regard data protection breaches very seriously and will
enforce appropriate action whether the breach is deliberate or through
calls We may monitor or record phone calls with
you in case we need to check we have carried out your instructions correctly,
to resolve queries or issues, for regulatory purposes, to help improve our
quality of service, and to help detect or prevent fraud or other crimes.
Conversations may also be monitored for staff training purposes.
Obtaining a copy of your
information Under the Data Protection Act you have the right at
any time to request a copy of the personal data that we hold on you. The Act allows us to charge a fee of £10 for
this service. We will respond within 40 days of receipt of your written request
and the applicable fee. In order to maintain the accuracy of our database, you
can update your personal details by contacting the Client Management Team.
Using cookies We use a technology known as “cookies” as part of a normal business
procedure to track patterns of behaviour of visitors to our site. A cookie is
an element of data that our website sends to your browser which is then stored
on your system. We may store any information collected about you in this way
which can be used to identify you when you visit our site in future, unless you
change your browser settings to switch off cookies. If you want to know how to
do this please look at the help menu on your browser. Information on deleting
or controlling cookies is available at www.AboutCookies.org. However, you may not be able to use all the interactive features of
our site if cookies are disabled. Find out more about Cookies.
If you have any questions about privacy, please contact our Compliance department at City Index
Limited, Park House, 16 Finsbury Circus, London, EC2M 7EB.
*Spread betting and CFD trading are exempt from UK stamp duty. Spread betting is also exempt from UK Capital Gains Tax. However, tax laws are subject to change and depend on individual circumstances. Please seek independent advice if necessary.
+Margin Factor is shown here as a guide only. For the current margin factor applicable to your position please refer to the Market Information on our Trading Platform.
†1 point spreads available on the FTSE 100, Wall Street, Germany 30, France 40 and Australia 200 during market hours on daily funded trades & daily future spread bets and CFDs (excluding futures).
Head and Registered Office: Park House, 16 Finsbury Circus, London, EC2M 7EB. City Index Limited is a company registered in England and Wales, number: 1761813. Authorised and Regulated by the Financial Conduct Authority. FCA Register Number: 113942. VAT number: 524837435.
City Index and City Trading are trademarks of City Index Limited.
The information on this website is not targeted at the general public of any particular country. It is not intended for distribution to residents in any country where such distribution or use would contravene any local law or regulatory requirement.
City Index is authorised and regulated by the Financial Conduct Authority